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Shop Policies

Returns and Exchanges

 

Returns:

• We ask that you contact us within 5 days of arrival of your Gillian Trask piece with your return or exchange request.

• We honor returns and exchanges within 30 days of the day of the original arrival of your shipment. The piece must arrive back to us in its original condition for a return or exchange to then be processed. Typically refunds are placed within three days of the processed return.

• Any shipping charges incurred are not refundable.

• Custom pieces, including pieces made by request are non-refundable and non-returnable. (Does not include made to order of current listed products).

• All return or exchange pieces MUST be shipped in a box. Please get insurance as needed through your mail carrier. We cannot refund or return lost or stolen merchandise.

Exchanges:

• We ask that you contact us within five days of the original shipment arrival date with your wish to exchange and the piece (or pieces) you wish to exchange. We honor returns and exchanges within 30 days of the day of the original arrival of your shipment. 

• The original piece must arrive in its original condition prior to the exchange to take place. All pieces must be paid in full by that time for the exchanged piece to go through the shipment process. 

• Custom pieces, including pieces made by request are non-refundable, non-returnable and non-exchangeable. (Does not include made to order of current listed products).

• Any shipping charges incurred are not refundable.

• All returns or exchange pieces MUST be shipped in a box. Please get insurance as needed through your mail carrier. We cannot refund or return lost or stolen merchandise.

Sizing

•••When requiring a certain size, please notate in the 'Notes' section the size you need with your order. •••

If you receive your piece and it does not fit properly, please contact us immediately upon you shipments arrival.

The piece must be sent back to us in a box, with appropriate insurance. Shipping and insurance is the responsibility of the customer. We are not responsible for lost or stolen shipments.

Sizing requests after 30 days of purchase will incur a $40 size fee, for sterling silver. With 18K yellow gold items, pricing will be determined upon based on size requirements. 

Upon the arrival of the shipment of your piece, an invoice for the sizing will be emailed to the customer.

Sizing will start upon receipt of payment. Sizing time varies by piece, which will be discussed with the customer.

We will return the item after sizing is completed.

Repairs

Please kindly remember that we are human, and this creation process is extremely organic. No two pieces are the same, and your piece may change slightly in appearance from any repairs performed.

• Pieces older than 30 days from purchase will require a repair charge. This covers material, time and ensuring that your piece is placed in what we called our Priority Piece Cup. You are front and center, and honor us with your trust in caring for your piece.

• Each repair charge is subjective to the work required. The pricing is based off of the needs of the piece and the time it will take to complete the repair.

• All repair payments are to be paid prior to the repair completed. If, on the unexpected and rare instance that a repair cannot fix the piece, and the piece is deemed unrepairable, the repair money will be refunded. At that point a trade up option is a possibility. 

• The only time a trade up is a possibility is if the original piece is defective or damaged beyond repair. In this case, the original piece is traded in along with the purchase of a new piece, at an equal or higher price than the original piece. 

Of course, we ask that all of this start with a conversation. We want the best for you and your piece. 

Privacy

We use your information for order fulfillment, analytics, and a means by which to contact you. Your approval is required for us to send our newsletter, or mailers. All other uses of your information are for order, analytics and shipping purposes, not for solicitation. 

If, you choose to become a member, you are then asking us to send you updates on new and exciting pieces that we wish to share with you. Become a Gillian Trask VIP member and not only you'll always be in the loop, you'll receive promotional perks too!